Legal notice

Terms and conditions

In accordance with Law 34/2005, of 11 July, Services of the Information Society and Electronic Commerce, the following information identifies the owner of the domain:

The user is solely responsible for the use he or she makes of the services, content, links and hypertext included in this website. Lucky One is not responsible for the illegal use of the aforementioned material by third parties.

Neither Lucky One nor any other party involved in the creation, production or provision of this website shall be liable for any direct or unforeseeable indirect or punitive damages, costs, losses or liabilities that may arise as a result of accessing or using this website.

Lucky One does not guarantee the accuracy of the information contained on this website. Furthermore, Lucky One shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property as a result of using, accessing or downloading material from this website.

Hosting & design

This website is hosted and created by:


All the audio-visual material, trademarks or any element subject to intellectual or industrial property included on this website belongs to Lucky One, or has enough rights for its use. The reproduction of said material is only allowed exclusively for personal use and any unauthorised modification, copy, rental, loan, transmission or diffusion is strictly prohibited.

Privacy policy

Lucky One informs you that any personal data received through any form of this website will be treated in the strictest confidence, in accordance with the company’s Privacy and Security Policy and Organic Law 15/1999, of 13 December, on the Protection of Personal Data. This data will be included in a file, registered in the General Registry of the Data Protection Agency. The main purpose of the creation, existence or maintenance of this file is the processing of personal data for the purpose of being able to manage the reservations of accommodation made through this website or to send promotional communications. he recipients of this information are the persons connected with, registered in, owners or collaborators of all the departments and associated entities in which the company is organised, as well as the official bodies that are required by law to communicate the information. By sending this form, the sender consents to the automated and computerised processing of the data contained in our database. We inform you that we may share your personal data with third parties and that they may contact you by email on topics related to your stay, for example, to check on your satisfaction or to obtain feedback on your experience at the hotel. Lucky One informs you that you have the right at any time to access, rectify or delete your data, as well as to communicate any modification or change that may occur to them. To exercise these rights or to obtain information, please send an email to:


After contacting the complaints department of Hôtel Des Lys, and if there is no satisfactory response within one month, the customer may contact MTV TRAVEL, whose contact details and procedures for doing so are available on his website:


Pursuant to the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on resolving consumer disputes online, hôtel Des Lys informs you that, in the event of a dispute, Users residing in the European Union may go to the “Online Dispute Resolution Platform” developed by the European Commission, in order to attempt to resolve amicably any dispute arising from the provision of services by Hôtel Des Lys. To access the “Online Dispute Resolution Platform”, you can do so via the following link:

Absence of withdrawal right

In accordance with article L221-28 of the French consumer code, the customer is informed that he cannot exercise his right of withdrawal on products such as accommodation services.

Canvassing by phone

Consumers who do not wish to be the subject of commercial canvassing by phone can register free of charge on an opposition list against telephone canvassing. For further information: Bloctel.