General Terms and Conditions of Sale
Hotel des Lys Updated: 06/08/2025PREAMBLE
These general terms and conditions of sale (hereinafter referred to as the “General Conditions”) define the contractual relationships between any non-professional user (hereinafter referred to as the “Client”) of Hotel des Lys*** (hereinafter referred to as the “Hotel”) and its website www.hoteldeslysversailles.com (hereinafter referred to as the “Site”), operated by LUCKY ONE SASU, a simplified joint-stock company registered with the Versailles Trade and Companies Register under number 831 130 232 00018, with its registered office at 16, rue Richaud, 78000 Versailles, whose VAT number is FR82 831 130 232 (hereinafter referred to as the “Provider”), from reservation until the Client’s departure from the Hotel, as well as the conditions applicable to any reservation made through the Hotel’s Site reservation services. The Provider reserves the right to modify, in whole or in part, the General Conditions at any time. In this case, the new version of the General Conditions will be available on the Site with its effective date. The applicable conditions are those in force on the date of validation of the Client’s reservation. The Client declares that they have read the General Conditions, the prior acceptance of which is mandatory before validating any reservation. Any validated reservation entails the express and complete acceptance of the General Conditions and the waiver of relying on their own purchase conditions or other conditions. When the reservation is made on the Hotel’s Site, the Client declares that they have read the General Conditions and accepted them by checking the box provided for this purpose before validating the reservation. The Client has the option to save and print these general terms and conditions using their browser or computer’s standard functionalities.1. SCOPE
These General Terms and Conditions of Sale apply to all services offered by the Hotel and booked by the Client, specifically via: the internet site www.hoteldeslys-versailles.com, by phone (with payment link), by email or mail. directly on site.2. CAPACITY
The Client declares that they are acting for personal purposes not within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity and have full legal capacity allowing them to commit under these General Conditions. The Client declares being responsible for using the Hotel’s Site reservation system, both personally and on behalf of third parties, particularly minors. In this regard, the Client guarantees the truthfulness and accuracy of the information provided, both by themselves and by minors they are responsible for during the reservation. Fraudulent use of the Hotel’s reservation services or any use contrary to the General Conditions may result in refusing access to the proposed services and lead to legal proceedings before competent courts. Any reservation made by a minor (under 18 years old) is prohibited. Unaccompanied minors cannot stay at the Hotel. Any reservation for a minor must be made by a legal representative who will provide written authorization and a copy of their ID; otherwise, the Hotel reserves the right to cancel the reservation.3. FORMATION OF CONTRACT – DURABLE MEDIUM
The contract is deemed formed upon the Hotel’s sending of a reservation confirmation by email, SMS, or any other durable medium, specifying the essential elements of the reservation (room type, dates, price, options). In accordance with Article L.221-1 of the Consumer Code, any reservation made remotely constitutes a distance contract, subject to consumer protection rules.4. RESERVATION AND PAYMENT CONDITIONS
4.1. Reservation Methods Reservations can be made:- by telephone with the provision of a secure payment link,
- through the Hotel’s internet site,
- by email or directly at the reception.
5. RATES
Prices are expressed in euros, including all taxes (inclusive of VAT), and only include the services mentioned at the time of booking. The tourist tax must be paid separately at the Hotel unless otherwise stipulated at the time of booking. Any modification or introduction of new government or local taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the billing date. For reservations made online on the Hotel’s Site, the Client can choose between several rates:- a preferential rate for a non-modifiable and non-refundable reservation; • a flexible rate for a modifiable and refundable reservation, the conditions of modification and refund being specified.
6. STAY CONDITIONS
The reception is open 24/7. Check-in: from 3:00 PM. Check-out: by 11:00 AM. The parking must be vacated at the same time as the room. Any overstay will result in the billing of an additional night. The Client agrees to use the room and Hotel equipment with due diligence. Any behavior contrary to safety and/or hygiene principles, good morals, and/or public order may lead the Provider to ask the Client to leave the Hotel without compensation and/or refund if payment has already been made. Any damage caused by the Client in the reserved room may be directly billed to them, based on the actual cost of repairs or the actual damage suffered by the Hotel. In case of non-compliance with the smoking ban in rooms (when a notice is present), deodorization or cleaning fees may be charged up to the price of one night’s stay. The Client will be informed of the billed amounts and may request proof of these charges. The Client also agrees that the IT resources provided by the Hotel (notably the WiFi network) will not be used in any way for reproducing, representing, making available, or communicating to the public works or objects protected by copyright or neighboring rights without the authorization of the rights holders.7. RESERVATION CANCELLATION MODALITIES
Reservations made at a promotional rate cannot be canceled by the Client. For other reservations, any cancellation must be sent by email with the reservation number. For reservations made on the Hotel’s Site, the Client can cancel their reservation by clicking on the link at the end of their confirmation email and following the instructions displayed on their screen. If the reservation includes booking fees, these will not be refundable. The amount of fees billed to the Client in case of cancellation is indicated at the time of booking. In the event of cancellation, if the Client has paid online all or part of the reservation, this amount will be refunded after deducting the cancellation fees. It is advisable to cancel as soon as the cause of the cancellation arises. For the calculation of cancellation deadlines, it is agreed to consider as the “Scheduled Arrival Date” the day of the first intended night at noon (12:00 PM), local time. Cancellation by the Client for a one-night stay: this cancellation must occur no later than one (1) day before the scheduled arrival date. For any cancellation less than one (1) day before the scheduled arrival date or in case of no-show at the Hotel – except in cases of force majeure – the total amount of the reservation will be billed, excluding extras. Cancellation by the Client for a stay longer than one night: this cancellation must occur no later than one (1) day before the scheduled arrival date. For any cancellation less than one (1) day before the scheduled arrival date or in case of no-show at the Hotel – except in cases of force majeure – the first night will be billed, excluding extras. Cancellation by the Provider: in case of cancellation by the Provider, no charges will be imposed on the Client; the Provider undertakes to accommodate the Client, at no extra cost, in a hotel of at least equivalent standing. Transfer costs related to this relocation will be covered by the Provider.8. CLIENT COMMITMENTS AND RESPONSIBILITY
The Client is solely responsible for the information provided when creating their account and/or making any reservation. The Provider cannot be held liable for any erroneous or fraudulent information provided by the Client. The Client is solely responsible for the use of their account and any reservation made, including for third parties or minors, unless they demonstrate fraudulent use independent of any negligence. The Client agrees to use the Hotel’s Site and the services offered in compliance with applicable regulations and these GTC. Any breach commits their responsibility and may lead to compensation for the Provider or third parties. In particular, the Client agrees, at the time of booking, to pay the price according to the stipulated modalities. Any irregular, incomplete, or fraudulent reservation or payment will result in its cancellation at the Client’s expense, without prejudice to civil or criminal actions.9. PROVIDER’S RESPONSIBILITY
In the context of online reservations, the Provider is subject to a best-effort obligation. They cannot be held liable for damages related to internet use (data loss, viruses, hacking…). Hyperlinks to third-party sites do not engage the Provider’s responsibility. Visiting these sites is the sole responsibility of the Client. Discrepancies may exist between the visuals or text on the Site and reality (construction, furnishings, etc.). No claims can result from this. Any unauthorized reproduction, representation, or use of elements from the Site or offers is prohibited and exposes to legal action. The Provider disclaims any responsibility for indirect damages or those caused by third parties, the Client, or Hotel partners.10. LIABILITY
The Hotel cannot be held liable for damages resulting from fraudulent or inappropriate use of the site, force majeure, or a third party.11. FORCE MAJEURE AND SERVICE RESTRICTIONS
In exceptional circumstances (pandemic, prefectural decree, health crisis, etc.), certain services (restaurant, spa, gym…) may be partially or completely unavailable without entitling the Client to a refund or price reduction. In cases of force majeure (strike, disaster, pandemic, etc.), contract execution is suspended. Each party bears their own costs.12. CLAIMS
Any claim must be sent in writing, within 15 days following the Client’s departure, to the following address: Hotel des Lys – 16, rue Richaud – 78000 Versailles contact@hoteldeslys-versailles.com13. MEDIATION
In accordance with Article L.612-1 of the Consumer Code, the Client can freely refer to a consumer mediator in case of disputes not resolved amicably: MTV Médiation Tourisme Voyage BP 80303 – 75823 Paris Cedex 17 info@mtv.travel www.mtv.travel The Client can also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr14. APPLICABLE LAW AND COMPETENT COURTS
These GTC are governed by French law. In case of a dispute, French courts have jurisdiction under common law conditions or the jurisdiction of the Client’s place of residence when the contract concludes.15. HOUSE RULES
The Client agrees to abide by the establishment’s house rules, available at reception and displayed in common areas. Any serious or repeated infringement may result in immediate expulsion without refund or compensation.16. PERSONAL DATA PROTECTION – GDPR
In the context of reservations and stays at the Hotel, LUCKY ONE SASU, in its capacity as data controller, collects and processes personal data related to the Client (including name, surname, contact information, stay dates, preferences, banking data, etc.). 16.1 Processing Purposes Data is collected for the following purposes:- reservation and stay management,
- customer relationship management (confirmation email, satisfaction survey, handling complaints),
- accounting and tax obligations,
- service improvements,
- sending commercial offers if the Client has consented.
- right of access, rectification, opposition, erasure,
- right to restriction of processing,
- right to data portability,
- right to withdraw consent at any time.
17. INAPPROPRIATE BEHAVIORS AND STAFF SAFETY
The Hotel reserves the right to immediately exclude any Client exhibiting aggressive, inappropriate, threatening, noisy, or immoral behavior. No physical or verbal violence toward staff will be tolerated. Exclusion will not warrant a refund.18. PETS
Pets (dogs or cats only) are allowed within the limit of one (1) pet per room, for an additional charge of €5, including taxes, per night. The Client remains fully responsible for their pet, especially concerning:- any damage or degradation caused in the establishment (furniture, linens, floors, etc.);
- adherence to hygiene and quietness rules of the premises;
- cleanup of waste, including in the hotel’s outdoor areas. The pet must not be left alone in the room without supervision.
