General Terms and Conditions of Sale
Hôtel des Lys Updated: 06/08/2025PREAMBLE
These general terms and conditions of sale (hereinafter, the “General Conditions”) define the contractual relationships between any non-professional user (hereinafter, the “Client”) of Hôtel des Lys*** (hereinafter, the “Hotel”) and its website www.hoteldeslys-versailles.com (hereinafter, the “Site”), operated by the company LUCKY ONE SASU, a simplified joint-stock company, registered with the Versailles Trade and Companies Register under number 831 130 232 00018, whose registered office is located at 16, Rue Richaud, 78000 Versailles, whose intra-community VAT number is FR82 831 130 232 (hereinafter, the “Provider”), from the reservation until the Client’s departure from the Hotel, as well as the applicable conditions for any reservation made through the Hotel’s booking services on the Site. The Provider reserves the right to modify, in whole or in part, the General Conditions at any time. In this case, the new version of the General Conditions will be available on the Site with its effective date. The applicable conditions will be those in force on the date of validation of the Client’s reservation. The Client declares having read the General Conditions, acceptance of which is mandatory prior to any reservation validation. Any validated reservation entails the express and complete acceptance of the General Conditions and the waiver of invoking its own purchase conditions or other conditions. When the reservation is made on the Hotel’s Site, the Client declares having read the General Conditions and accepted them by ticking the box provided for this purpose before validating the reservation. The Client has the option to save and print these general terms and conditions using the standard features of their browser or computer.1. SCOPE
These General Terms and Conditions of Sale apply to all services offered by the Hotel and reserved by the Client, notably via: the website www.hoteldeslys-versailles.com, by phone (with payment link), by email or letter. on-site directly.2. CAPACITY
The Client declares that they are acting for personal purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity and have full legal capacity to commit under these General Conditions. The Client declares to be responsible for the use of the Hotel Site’s booking service, both in their name and on behalf of third parties, in particular minors. In this regard, the Client guarantees the truthfulness and accuracy of the information provided, both by themselves and by minors in their care at the time of booking. Fraudulent use of the Hotel’s booking services or use contrary to the General Conditions may result in refusal of access to the proposed services and lead to legal proceedings before the competent courts. Any reservation made by a minor (under 18) is prohibited. Unaccompanied minors cannot stay at the Hotel. Any reservation for a minor must be made by a legal representative who will provide written authorization and a copy of their identification, failing which the Hotel reserves the right to cancel the reservation.3. FORMATION OF CONTRACT – DURABLE MEDIUM
The contract is deemed to be formed upon the sending by the Hotel of a reservation confirmation via email, SMS, or any other durable medium, specifying the essential elements of the reservation (type of room, dates, price, options). In accordance with Article L.221-1 of the Consumer Code, any reservation made remotely constitutes a distance contract, subject to consumer protection rules.4. RESERVATION AND PAYMENT CONDITIONS
4.1. Reservation Methods Reservations can be made:- by phone with a secure payment link sent,
- via the Hotel’s website,
- by email or directly at the reception.
5. RATES
Prices are expressed in euros, all taxes included (TTC), and include only the services mentioned at the time of reservation. The tourist tax is payable separately at the Hotel unless otherwise agreed at the time of reservation. Any modification or establishment of new governmental or local taxes imposed by the competent authorities will automatically be reflected in the prices indicated at the billing date. For reservations made online on the Hotel’s Site, the Client has a choice between several rates:- a preferential rate for a non-modifiable and non-refundable reservation; • a flexible rate for a modifiable and refundable reservation, whose modification and refund conditions are specified.
6. TERMS OF STAY
The reception is open 24/7. Check-in: from 3:00 p.m. Check-out: no later than 11:00 a.m. The parking must be vacated at the same time as the room. Any overstay will incur the billing of an additional night’s stay. The Client agrees to use the room and the Hotel’s facilities properly. Any behavior contrary to safety and/or hygiene principles, good morals, and/or public order may lead the Provider to ask the Client to leave the Hotel without any compensation and/or any refund if payment has already been made. Any damage caused by the Client in the reserved room may be directly charged to them based on the actual cost of repairs or the damage actually suffered by the Hotel. In case of non-compliance with the smoking ban in the rooms (when signage is present), deodorization, or cleaning fees may be charged, up to the price of a night’s stay. The Client will be informed of the charges and may request supporting details. The Client also agrees that the Hotel’s computing resources (including WiFi network) will not be used to reproduce, represent, make available, or communicate to the public works or objects protected by copyright or neighboring rights, without the authorization of the rights holders.7. CANCELLATION TERMS
Reservations made at a promotional rate cannot be canceled by the Client. For other reservations, any cancellation must be sent by email with the reservation number. For reservations made on the Hotel’s Site, the Client can cancel their reservation by clicking on the link at the end of their confirmation email and following the instructions displayed on their screen. If the reservation includes booking fees, these will not be refundable. The amount of fees charged to the Client in case of reservation cancellation is indicated at the time of reservation. In case of cancellation, if the Client has paid online all or part of the reservation, this amount will be refunded minus the cancellation fees. It is advisable to cancel as soon as possible once the cause of the cancellation has occurred. For the computation of cancellation deadlines, it is agreed to take as “Scheduled Arrival Date” the day of the first scheduled night at noon (12:00 p.m.), local time. Cancellation by the Client for a one-night stay: this cancellation must occur no later than one (1) day before the scheduled arrival date. For any cancellation occurring less than one (1) day before the scheduled arrival date or in case of no-show at the Hotel – except in cases of force majeure – the total reservation amount will be charged, excluding extras. Cancellation by the Client for a stay longer than one night: this cancellation must occur no later than one (1) day before the scheduled arrival date. For any cancellation occurring less than one (1) day before the scheduled arrival date or in case of no-show at the Hotel – except in cases of force majeure – the first night will be charged, excluding extras. Cancellation by the Provider: in case of cancellation by the Provider, no fees will be charged to the Client; the Provider commits to relocate the Client, without additional charge, to an equivalent standing hotel. Transfer costs related to this relocation will be borne by the Provider.8. CLIENT’S COMMITMENTS AND RESPONSIBILITY
The Client is solely responsible for the information provided when creating their account and/or making any reservation. The Provider cannot be held liable in case of incorrect or fraudulent information communicated by the Client. Only the Client is also responsible for the use of their account and any reservation made, including for third parties or minors, unless they can demonstrate fraudulent use independent of any negligence. The Client agrees to use the Hotel’s Site and the services offered in compliance with applicable regulations and these GTCS. Any breach engages their responsibility and may lead to compensation for the Provider or third parties. In particular, the Client commits to paying the reservation price according to the terms provided. Any irregular, incomplete, or fraudulent reservation or payment will result in its cancellation at the Client’s expense, without prejudice to civil or criminal actions.9. PROVIDER’S RESPONSIBILITY
In the context of online reservation, the Provider is subject to a duty of care. They cannot be held liable for damages linked to the use of the Internet (data loss, viruses, hacking…). Hypertext links to third-party sites do not engage the Provider’s responsibility. Visiting these sites is the sole responsibility of the Client. Discrepancies may exist between the visuals or texts on the Site and reality (work, furniture, etc.). No claims can arise from this. Any unauthorized reproduction, representation, or use of elements of the Site or offers is prohibited and may lead to legal action. The Provider declines all responsibility for indirect damages, or damages caused by third parties, the Client, or the Hotel’s partners.10. LIABILITY
The Hotel cannot be held liable for damages resulting from fraudulent or inappropriate use of the site, a force majeure event, or a third party.11. FORCE MAJEURE AND SERVICE RESTRICTIONS
In case of exceptional events (pandemic, prefectural order, health crisis, etc.), certain services (restaurant, spa, gym…) may be partially or totally unavailable without giving right to refund or price reduction. In case of force majeure (strike, disaster, catastrophe, pandemic, etc.), the contract’s execution is suspended. Each party bears its own expenses.12. CLAIMS
Any claim must be sent in writing, within 15 days of the Client’s departure, to the following address: Hôtel des Lys – 16, rue Richaud – 78000 Versailles contact@hoteldeslys-versailles.com13. MEDIATION
In accordance with Article L.612-1 of the Consumer Code, the Client can refer to a consumer mediation service free of charge in case of a dispute not amicably solved: MTV Médiation Tourisme Voyage BP 80303 – 75823 Paris Cedex 17 info@mtv.travel www.mtv.travel The Client may also refer to the European online dispute resolution platform: https://ec.europa.eu/consumers/odr14. APPLICABLE LAW AND COMPETENT COURTS
These GTCS are subject to French law. In case of disputes, jurisdiction is granted to the French courts in accordance with common law provisions, or to the jurisdiction of the Client’s residence at the time of the contract’s conclusion.15. INTERNAL REGULATIONS
The Client agrees to comply with the internal regulations of the establishment, available at the reception and posted in the common areas. Any serious or repeated breach may result in immediate expulsion without refund or compensation.16. PERSONAL DATA PROTECTION – GDPR
As part of reservations and stays at the Hotel, LUCKY ONE SASU, acting as data controller, collects and processes personal data relating to the Client (notably name, first name, contact information, stay dates, preferences, banking data, etc.). 16.1 Processing Purposes Data are collected for the following purposes:- management of reservations and stays,
- management of customer relationships (confirmation email, satisfaction survey, complaints management),
- accounting and tax obligations,
- service improvement,
- sending commercial offers if the Client has consented.
- right of access, rectification, opposition, erasure,
- right to restriction of processing,
- right to data portability,
- right to withdraw consent at any time.
17. INAPPROPRIATE BEHAVIOR AND STAFF SECURITY
The Hotel reserves the right to immediately exclude any Client displaying aggressive, inappropriate, threatening, noisy behavior, or contrary to good morals. No physical or verbal violence towards staff will be tolerated. Exclusion will not lead to any refund.18. PETS
Pets (dogs or cats only) are allowed within the limit of one (1) animal per room, for an additional charge of €5 including VAT per night. The Client remains fully responsible for their pet, in particular concerning:- any damage or degradation caused in the premises (furniture, linen, floors, etc.);
- compliance with hygiene and tranquility rules of the premises;
- picking up waste, including in the hotel’s outdoor areas. The animal must not be left alone in the room without supervision.
